Privacy Policy

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"Personal Information Collection When you visit our website, we collect certain information about your device, your interaction with the Site, and information required to process your orders. We may also collect additional information if you reach out to us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual as "Personal Information."

Device Information

The following is an example of the Personal Information we collect:

  • Version of web browser
  • IP address
  • Time zone
  • Cookie information
  • Websites or products viewed
  • Search terms
  • Interaction with the Site

Purpose of Collection: The information collected is used to accurately display the Site for you and perform analytics to optimize our Site.

Source of Collection: The information is collected automatically through the use of cookies, log files, web beacons, tags, or pixels.

Disclosure for Business Purposes: The collected information may be shared with our processor Shopify.

 

Order Information

The following is an example of the Personal Information we collect during the ordering process:

  • Name
  • Billing address
  • Shipping address
  • Payment information (including debit/credit card numbers)
  • Email address
  • Phone number

Purpose of Collection

The information is collected to fulfill our contract with you, process your payment information, arrange shipping, provide invoices and/or order confirmations, communicate with you, screen orders for potential risk or fraud, and, in accordance with your preferences, provide you with information or advertising related to our products or services.

Source of Collection: The information is collected directly from you.

Disclosure for Business Purposes: The information may be shared with our processor Shopify

Customer support information

Examples of Personal Information collected: name, contact information (e-mail, phone number), billing information (address, payment method) Purpose of collection: to provide efficient and effective customer support and address any concerns or issues with your purchases. Source of collection: collected directly from you when you reach out to customer support or when you make a purchase. Disclosure for a business purpose: We may share your Personal Information with third-party service providers who assist us in providing customer support services, such as customer service management software providers and payment processors. These third-party service providers are bound by strict confidentiality obligations and are only permitted to use your Personal Information as necessary to perform their services on our behalf.

Minors

We do not knowingly collect Personal Information from children. In the event that we become aware that a child under the specified age has provided us with Personal Information, we will take steps to delete such information. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at the following address to request deletion.

Sharing Personal Information

We share your Personal Information with third-party service providers to help us deliver our services and fulfill our obligations to you, as described above. For instance, we use Shopify to power our online store, and you can find out more about how Shopify uses your Personal Information by visiting their privacy policy at https://www.shopify.com/legal/privacy.

In addition, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information that we receive, or to protect our rights.

Behavioral Advertising

As mentioned previously, we use your Personal Information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you. Some examples of our service providers include:

To gain a deeper understanding of how targeted advertising works, you can visit the Network Advertising Initiative's educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You have the option to opt-out of targeted advertising through the following links:

You can also opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at http://optout.aboutads.info/.

Using Personal Information

We utilize your Personal Information to offer our services to you, including: offering products for sale, processing payments, shipping and handling of your order, and keeping you informed about new products, services, and offers.

Lawful Basis

 

If you are a resident of the European Economic Area (EEA), we process your personal information under the following lawful basis as per the General Data Protection Regulation (GDPR):

  • Consent: We process your personal information with your consent.

  • Contractual obligation: The processing of your personal information is necessary for the performance of the contract between you and the Site.

  • Legal obligation: We process your personal information to comply with our legal obligations.

  • Vital interests: We process your personal information to protect your vital interests.

  • Public interest: We process your personal information to perform a task carried out in the public interest.

  • Legitimate interests: We process your personal information for our legitimate interests, provided that such interests do not override your fundamental rights and freedoms.

Retention

We retain your Personal Information for as long as necessary to fulfill the purposes for which it was collected and to comply with legal, regulatory, and contractual requirements. For example, if you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase it. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic Decision-Making

If you are a resident of the European Economic Area (EEA), you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you. We [DO/DO NOT] engage in fully automated decision-making that has a legal or otherwise significant effect using customer data. Our processor, Shopify, uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you. Services that include elements of automated decision-making include:

  • Temporary denial list of IP addresses associated with repeated failed transactions. This denial list persists for a limited number of hours.
  • Temporary denial list of credit cards associated with denied IP addresses. This denial list persists for a limited number of days.

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to request correction, updating or erasure of it. To exercise these rights, please contact us through the contact information provided.

Your Personal Information will be processed in Ireland and then transferred outside of Europe for storage and further processing, including to Canada and the United States. The transfer of data will comply with the General Data Protection Regulation (GDPR). For more information on how data transfers comply with the GDPR, please refer to Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information provided.

Additionally, if you would like to designate an authorized agent to submit these requests on your behalf, please reach out to us through the contact information provided for further instructions.

Cookies

Functional Cookies: These cookies are essential to provide our services to you. They allow you to navigate the Site and use its features, such as accessing secure areas of the Site. Without these cookies, our services cannot be provided to you.

Performance Cookies: These cookies collect information about how you use our Site, for example which pages you visit most often and if you receive error messages from web pages. These cookies do not collect information that identifies you, but they may collect anonymous information. The information they collect is used to improve our Site and provide a better user experience.

Advertising Cookies: These cookies are used to deliver ads that are more relevant to you and your interests. They are also used to limit the number of times you see an ad and to measure the effectiveness of advertising campaigns. These cookies are placed by third-party advertising networks with our permission.

Social Media or Content Cookies: These cookies allow you to share pages and content that you find interesting on our Site through third-party social media and content networks. These cookies may track your use of the Site and collect information about your preferences, such as which social media network you use most often.

You can control and manage cookies through your browser settings. Please note that if you choose to disable cookies, some parts of our Site may not function as intended or may be slower.

For more information about cookies and how we use them, please see our [COOKIE POLICY].

Cookies Necessary for the Functioning of the Store

Name

Function

_ab

Used in connection with access to admin.

_secure_session_id

Used in connection with navigation through a storefront.

cart

Used in connection with shopping cart.

cart_sig

Used in connection with checkout.

cart_ts

Used in connection with checkout.

checkout_token

Used in connection with checkout.

secret

Used in connection with checkout.

secure_customer_sig

Used in connection with customer login.

storefront_digest

Used in connection with customer login.

_shopify_u

Used to facilitate updating customer account information.

 

Reporting and Analytics

Name

Function

_tracking_consent

Tracking preferences.

_landing_page

Track landing pages

_orig_referrer

Track landing pages

_s

Shopify analytics.

_shopify_s

Shopify analytics.

_shopify_sa_p

Shopify analytics relating to marketing & referrals.

_shopify_sa_t

Shopify analytics relating to marketing & referrals.

_shopify_y

Shopify analytics.

_y

Shopify analytics.

 

The length of time a cookie stays on your computer or mobile device depends on its type. Session cookies only exist as long as you are actively browsing the website and disappear when you close your browser. Persistent cookies, on the other hand, remain on your device for a set period of time, which can range from 30 minutes to 2 years, before they expire or are deleted. Our website mainly uses persistent cookies. It is possible to manage and control cookies through your browser's settings. Please note that disabling or deleting cookies may negatively impact your user experience on the website, and certain parts of it may become inaccessible. You can control whether or not to accept cookies through your browser controls, which can typically be found in your browser's "Tools" or "Preferences" menu. Additional information on managing or blocking cookies can be found through your browser's help file or websites such as www.allaboutcookies.org. Keep in mind that blocking cookies may not completely prevent the sharing of information with third parties, such as advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please refer to the "Behavioral Advertising" section for instructions.

Do Not Track

Regarding "Do Not Track" signals, as there is no standard industry understanding of how to respond, we do not change our data collection and usage practices when we receive such a signal from your browser.

Changes

The Privacy Policy may be updated periodically to reflect changes in our practices, legal or regulatory requirements, or for other reasons. It is important to periodically review this policy to stay informed of any updates.

Contact

For questions or inquiries about our privacy practices, please feel free to reach out to us. You can contact us by sending an email to info@ktmcty.ca or by mail at the following address: 16 Falconer Drive, UNIT 9, Mississauga, ON L5N 3M1, Canada This Privacy Policy was last updated on 2021-10-22. If you have a complaint about our privacy practices, please let us know. If you're not satisfied with our response, you can file a complaint with the relevant data protection authority, such as the Information Commissioner's Office (ICO) in the UK, available at https://ico.org.uk/make-a-complaint/.