Refund Policy

At KTM CTY, we offer a 30-day return policy, giving you 30 days from the receipt of your item to request a return. To be eligible, your item must be in its original condition, unworn and unused, with tags and packaging intact, and accompanied by a receipt or proof of purchase.

To initiate a return, please contact us at info@ktmcty.ca. Upon approval, we will provide you with a return shipping label and instructions for sending your package. Note that items sent back without first requesting a return will not be accepted.

Damages and Issues Please inspect your order upon receipt and notify us immediately if there are any defects, damages, or if you have received the wrong item. We are committed to resolving the issue and ensuring your satisfaction.

Non-Returnable Items Certain items such as perishable goods, custom products, and personal care items cannot be returned. This also applies to hazardous materials, flammable liquids, and gases. If you have questions about your specific item, please reach out to us at info@ktmcty.ca.

Please note that sale items and gift cards are not eligible for return.

Exchanges To ensure you receive the item you desire, the quickest option is to initiate a return and make a separate purchase for the new item.

Refunds Upon receipt and inspection of your return, we will notify you of its status. If approved, your refund will be processed and credited to your original payment method. Please allow some time for your bank or credit card company to process and post the refund.